|Digital Transformation Projects: Critical Success Factors and Best Practices
||This segment will outline the framework of Digital Transformation projects and best practices, which will form the basis of discussion and assessment of country’s progress in Digital Economy.
|Simplifying Processes – Fundamentals of Business Process Re-engineering
||This module will introduce fundamentals and framework of Business Process Reengineering (BPR) as a framework for Simplifying Processes – an essential capability in the digital economy. Challenging assumptions, questioning fundamentals, current process review and new process design will be discussed.
|Design Thinking – The human-centric approach to designing a customer-centric product or service
||Design Thinking is a human-centered approach to problem solving, starting with building empathy through user research, then generating, prototyping and testing new concepts, and learning to communicate and implement them. The groups will learn to develop “persona” and “customer journey map” in order to understand the customer.